Deactivated by Uber. Ignored by Bots.
In Derow v Raiser Pacific Pty Ltd [2025], Uber Eats driver Mr Derow was deactivated on 6 March 2025. He acted quickly by messaging Uber support, calling, and following instructions to appeal. But for 19 days, all he got was a loop of automated replies. No answers. No help. Just promises that someone would review his case.
By the time Uber finally acknowledged his request, he had just two days left to lodge an unfair deactivation claim. He missed the 21-day deadline by 12 days. When he asked the Fair Work Commission for an extension, they refused.
The Commission criticised Uber’s “inane” and “farcical” communication system, but still found no “exceptional circumstances” to justify the delay. The Commission said Mr Derow should have lodged a claim and chased Uber at the same time.
